Q: What is the BSB for BOQ Money Market Deposit Accounts?
A: The BSB for accounts is 124-001
Q: How do I link a bank account to my Money Market Deposit Account?
A: To link one or more bank accounts to your Money Market Deposit Account simply complete and sign an Account Nomination Form and either fax it back to us, or scan and attach it to an email and forward to firstname.lastname@example.org. By linking a bank account to your Money Market Deposit Account you are able to request transfers to the linked account via telephone, fax or email.
Q: How do I obtain access to my Account via the website www.ddhgraham.com.au?
A: Online Services registration can be issued by completing and returning an Online Services Registration Form. When the registration is complete we will mail you your login details. To access your details, select Login Here and enter your case sensitive Login and Password. Further assistance can be found in our Guide to Online Services, or by contacting our office.
Q: How do I register for pre-nominated account withdrawals via Online Services?
A: To update your existing Online Services functionality, complete and return an Online Services Registration Form ensuring the correct access level is select in Section 3 of the form. Your account will be updated within 3 business days on receipt.
Q: How can I electronically transfer funds into my Money Market Deposit Account?
A: For deposits to an at-call facility, please use the following details:
|Bank of Queensland
|Account Number||(your individual account number, ie 998xxxxxx)
|Account Name||your account name
For electronic transfers from another Bank of Queensland Account to your Money Market Deposit Account, please use the following details:
|Bank of Queensland
|Account Name||BOQ Money Market Deposit Product Account
|Reference||(your individual account number, ie 998xxxxxx)
Q: How can I make a deposit at a Bank of Queensland Branch?
A: You may deposit cheques at any Bank of Queensland Branch, during their normal business hours. Please present your cheque with your personalised deposit book to the customer services representative. To obtain a free personalised deposit book, please contact us during business hours.
Please note that cash is not able to be accepted.
Q: How can I update my address or contact details?
A: As we are conscious of the need to protect the security of your account, all requests to change details of your account must be made in writing. Please complete and sign a Change of Name or Address Form and either fax it back to us, or scan and email the form to email@example.com.
Q: How can I make withdrawals to a third party?
A: All third party withdrawals must be made in writing, accompanied by your signature. Please complete and sign a Withdrawal Form and either fax it back to us, or scan and email the form to firstname.lastname@example.org. You are not required to forward us the original request.
Please also refer to the lodgement times section of this website.
Q: How do I know the interest rate of my At-Call facility?
A: The interest rate of your at-call facility is generally in line with the Reserve Bank of Australia’s official cash rate. Fixed Term Deposit rates are negotiated on your behalf by your professional Adviser.
Q: How do I obtain a cheque book?
A: To request a cheque book on your account simply complete and return a Cheque Book Application Form. Your cheque book will be mailed to you within 10-14 business days.
Q: I’ve almost run out to cheques, how do I obtain a new cheque book?
A: We will automatically re-order you a cheque book once the fifth last cheque you have written has been presented. The cheque book will be mailed to the mailing address we hold on file for your Account.