DDH has created a procedure and templates, to assist you with meeting your distributor reporting obligations under the DDO legislation, and to also facilitate an efficient process for DDH when we receive your reports. Please do use these templates or the FSC report templates for your reporting to DDH.
The Government has confirmed that updates to the DDO reforms will be made in relation to nil complaint requirements. These updates will outline that if you don’t receive any complaints within a quarterly reporting period, that no action is required on your part in relation to complaints.
A copy of the DDH DDO Third Party Distributor Procedure can be found at this link.